Propel International is looking for ambitious recent graduates for an internship program within our talented technology team, based in our offices in Dubai, UAE. If you regard yourself as a solution-focused, technology guru and you are passionate about working for an innovative talent management consultancy, then we are very keen to hear from you.
​
You will gain skills and experience working as a valued member of the technology team. You will be empowered to innovate, develop and learn in a fun and supportive environment whilst supporting with all daily tasks.

What is this role about?

The successful candidate will be part of the Global IT Team and will be responsible for various tasks related to providing technical assistance to internal and external users.
Role: IT Support Intern
Location: Dubai, UAE
Position: Full-Time 

​What will be your roles and responsibilities?

Essential Criteria:
  • Be responsible for providing IT support to internal customers (i.e. staff), providing timely, appropriate and effective solutions to IT problems in line with customer and business expectation.
  • Serve as the initial point of contact for internal IT support queries or issues received via phone, email or other medium.
  • Diagnose technical issues; gather the necessary information and perform standard, preliminary research using all relevant available resources
  • Setup and configuration of equipment for staff and maintenance of stock/asset inventory
  • Document and update support cases or issues and track incidents through to resolution/escalation
  • Escalate complex or unresolved queries or issues to the system administrator as necessary.
  • Proactively research, learn and implement emerging technologies
  • Deliver to set KPIs and SLAs
  • Undergraduate Degree in IT
  • English (native-level proficiency essential)
  • Knowledge of MS Office 365 / SharePoint
  • Knowledge of network troubleshooting
  • Basic understanding of enterprise data center concepts (Windows, networking, server administration).
  • Excellent verbal and written communication skills. 

Desirable Skills, Experience and Attributes

  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instruction’s knowledge
  • Ability to prioritize and negotiate as well as delegate
  • Analytical, structured approach to problem solving
  • Knowledge of Cyber Security.

What does Propel as an organisation offer?

  • Supervisor assignment and clear outline of working hours, daily responsibilities and feedback/evaluation opportunities 
  • Modern work environment - you can work according to your own rhythm and preferred workspace 
  • Unlimited leave policy - you are free to take as much time off as you choose, as long as you get the job done to the highest quality possible 
  • Flat hierarchy and a global team - you can learn from the rich experience of others, work in a diverse and an open-minded environment and have the opportunity to deliver projects across the world 
  • Focus on practicing what we preach - we offer continuous feedback, personal development and training opportunities 
  • Partnership, pioneering and passion as our values - we truly love what we do, genuinely care for

About Propel International

Propel International – Key Facts
Our passion is in people. At Propel International, we help organisations to get the best out of people, by helping people to get the best from themselves. Through the application of practical business psychology and employee assessment, we help individuals, teams and organisations to identify and align the values, style, attitudes and abilities to deliver real business outcomes.
 
Since 2010, over 100 organisations worldwide have chosen to collaborate with Propel in the design, delivery and evaluation of high-impact talent management solutions. We work across industries, sectors, and cultures, having achieved results for some of the world’s largest organisations in the USA, Europe, Middle East and Asia, applying our expertise in talent interventions across the employee lifecycle.
  • Strong reputation within the Talent Management field 
  • High-growth, high-potential global team 
  • High-quality service delivery to multinationals and local organisations alike 
  • Customer focused, customisable and innovative approach to Talent Management 
  • Registered offices in the UK, Spain, the UAE, NZ and the US 
  • Committed to provide stretch and continuous learning opportunities to its consultants
  • Flexible working environment, including unlimited leave 
  • Each individual consultant is empowered to shape the future of the business 
  • Capability to conduct assessments worldwide, in more than 20 different languages

Applications will close on 20 Feb, 2020